Last updated: July 1, 2026
These Terms & Conditions (“Terms”) are a legal agreement between you and Level Business Corp (“Level.ai,” “we,” “us,” or “our”) governing your access to and use of our websites, applications, APIs, and related services (the “Services”). By accessing or using the Services, or by clicking to accept, you agree to these Terms. If you are entering into these Terms on behalf of a company or other organization, you represent that you have authority to bind that organization, and “you” and “Customer” refer to that organization.
If a separate written agreement between you and Level.ai (for example, an enterprise order form or master services agreement) conflicts with these Terms, that separate agreement controls.
Level.ai provides AI agents and AI-assisted workflow automation for businesses. Our agents may help with tasks such as finance operations, customer service, recruiting, workflow automation, voice and email handling, and other business processes, including by connecting to systems and data you authorize.
The Services provide tools and automation. They do not provide legal, financial, tax, accounting, medical, insurance, employment, or other professional or regulated advice, and they are not a substitute for professional judgment.
You must be at least 18 years old and capable of forming a binding contract to use the Services. You agree to provide accurate information, to keep your account credentials secure, and to be responsible for all activity under your account. You are responsible for your users, including team members you invite, and for their compliance with these Terms.
You are responsible for:
You agree not to:
We may investigate and take action, including suspension or termination, for violations.
The Services use artificial intelligence, which is probabilistic and imperfect. AI-generated outputs may be incomplete, inaccurate, biased, out of date, or inappropriate for a particular use. You acknowledge and agree that:
As between you and us, you own your Customer Data. You grant us a non-exclusive, worldwide, royalty-free license to host, copy, process, transmit, display, and otherwise use Customer Data solely as needed to provide, secure, support, and improve the Services for you and as described in our Privacy Policy.
We do not use Customer Data to train our general or foundation AI models except with your opt-in or separate written agreement. We may create and use aggregated and de-identified data that does not identify you or any individual.
You are responsible for maintaining your own copies of Customer Data. Our data-retention and deletion practices are described in the Privacy Policy.
The Services may connect to third-party products and platforms (for example, email, calendar, accounting, payments, CRM, and phone/voice systems). When you enable an integration, you authorize us to access and process the data needed to perform your requested tasks. Your use of third-party services is governed by those third parties’ terms, and we are not responsible for third-party products or their availability, accuracy, or practices. You represent that you have the rights and permissions needed to connect each integration.
The Services rely on third-party infrastructure and providers, including cloud hosting, AI model providers, analytics, payment processors, and communication providers.
If you purchase a paid plan, you agree to the applicable fees, which may be subscription-based, usage-based, or both. Fees are stated at the time of purchase or in your order. Unless stated otherwise:
Trials and pilots. We may offer free trials or pilots. We may modify or discontinue them at any time, and features available during a trial or pilot may differ from paid features.
Subscriptions. Paid plans are offered on a subscription basis for the billing period you select (for example, monthly or annual).
Auto-renewal. Unless your order states otherwise, subscriptions automatically renew at the end of each billing period for a further period of the same length, at the then-current rates, and your payment method will be charged at the start of each renewal period.
Cancellation. You may cancel auto-renewal at any time through your account settings or by contacting us at legal@level.ai or https://level.ai/contact. Cancellation takes effect at the end of your current billing period; you keep access until then, and fees already paid are non-refundable except as required by law or expressly stated. To avoid being charged for the next period, cancel before that period begins.
Price and plan changes. We may change subscription fees or plan features. We will give you at least 30 days’ advance notice before a fee change applies to your next renewal. If you do not agree, you may cancel before the change takes effect; continuing to use the Services after that means you accept the change.
We and our licensors own the Services, including all software, models, interfaces, and content we provide (excluding Customer Data), and all related intellectual property rights. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Services during your subscription and in accordance with these Terms. All rights not expressly granted are reserved. “Level.ai” and our logos are our trademarks; you may not use them without permission.
If you give us feedback, suggestions, or ideas about the Services, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use them for any purpose without obligation to you.
Each party may receive non-public information of the other that is marked or reasonably understood to be confidential (“Confidential Information”), including Customer Data. The receiving party will use Confidential Information only to perform under these Terms, protect it with reasonable care, and not disclose it except to personnel and contractors who need it and are bound by confidentiality obligations, or as required by law. These obligations do not apply to information that is public, independently developed, or rightfully received from a third party without a duty of confidentiality.
We may offer features labeled beta, preview, pilot, or similar (“Beta Features”). Beta Features are provided “as is,” may be changed or withdrawn at any time, and are not covered by any commitments regarding availability, performance, or support. Use them at your own risk.
The Services are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage. We do not warrant that the Services will be uninterrupted, error-free, secure, or that outputs will be accurate, reliable, or produce any particular result or business outcome. Service availability, accuracy, and results are not guaranteed unless separately agreed in a signed writing.
To the fullest extent permitted by law, Level.ai and its affiliates, officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, data, or goodwill, arising out of or related to the Services, even if advised of the possibility of such damages.
Our total aggregate liability arising out of or related to the Services will not exceed the total fees you paid us for the Services during the 12 months before the event giving rise to the liability. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.
You will defend, indemnify, and hold harmless Level.ai and its affiliates from and against claims, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your Customer Data; (b) your use of the Services; (c) your violation of these Terms or applicable law; or (d) your violation of the rights of a third party, including through integrations you connect.
We may suspend or terminate your access to the Services if you violate these Terms, if required for security or legal reasons, or if your account is delinquent. You may stop using the Services at any time. Upon termination, your right to use the Services ends, and we will handle Customer Data as described in the Privacy Policy. Sections that by their nature should survive termination (including ownership, confidentiality, disclaimers, limitation of liability, and indemnification) will survive.
We may modify the Services and these Terms from time to time. If we make material changes to these Terms, we will provide reasonable notice — at least 30 days where practicable — for example by posting the updated Terms with a new date, emailing the address associated with your account, or other reasonable means. Your continued use of the Services after changes take effect means you accept the updated Terms.
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws rules.
The parties will first try to resolve any dispute informally by contacting each other. If informal resolution fails, you and Level.ai agree that any dispute arising out of or relating to these Terms or the Services will be brought exclusively in the state or federal courts located in the State of Delaware, and each party consents to the personal jurisdiction of those courts and waives any objection to venue or inconvenient forum.
Entire agreement. These Terms (with any order form or separate written agreement) are the entire agreement between you and Level.ai about the Services and supersede prior agreements on the subject. Severability. If any provision is unenforceable, it will be limited to the minimum extent necessary and the rest remains in effect. Waiver. A failure to enforce a provision is not a waiver. Assignment. You may not assign these Terms without our consent; either party may assign to a successor in a merger, acquisition, or sale of substantially all assets. Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control. Publicity. We may identify you as a customer (including by name and logo) in marketing materials unless you opt out by contacting us. Export. You will comply with applicable export-control and sanctions laws. Notices. Legal notices to Level.ai may be sent to legal@level.ai.
Level Business Corp
Email: legal@level.ai
Contact: https://level.ai/
